Cobridge Health CentreTel: 03007900160
Apsley Satellite SiteTel: 03007900160
Please view our survery report using the link below. We welcome your feedback on matters addressed in this
Feedback from the patient survery
Appointments can be made in person or be telephoning the surgery. For on the day emergencies our reception staff have been trained to take a basic history of your condition to ensure that we are booking you in with the correct clinician. Please not that for GP emergency appointments you will be booked in with whichever GP is on duty and not necessarily your preferred GP.
It is very important to keep staff up to date of any changes to your contact telephone number or any other personal details which may affect the surgery being able to contact you.
The Cobridge and Norton surgeries are linked through a computer system allowing patients to easily make appointments for either surgery. For on the day emergency appointments patients need to ring at 8 am if possible.
If your condition has resolved please cancel your appointment in order that someone else may have it.
Consult us online – Patient Triage – AccuRx
AccuRx is a platform that allows you:
How does AccuRx work?
AccuRx asks you a few simple questions which take a few minutes to complete. After filling in some details about you, to verify who you are, your AccuRx is sent to Apsley Surgery , so that we can help you. In having this information upfront, we can then decide on the best course of action for helping you manage your symptoms and condition, and this may mean you don’t have to come into the surgery unnecessarily.
If your symptoms sound very serious, the system has been built with the clinical knowledge to know that you may need help more quickly than your practice can provide – in these cases, it will stop you from completing your AccuRx and suggest that you seek urgent medical advice.
Why use AccuRx?
One of the key benefits of AccuRx is that it is available at any time and from any device – meaning you can ask for advice from your GP without having to queue on the phone at 8am. You can complete AccuRx from the comfort of your own home, on a break at work, or on the train home. AccuRx can be clinical or administrative in nature, and in most cases, we may not need to see you face-to-face for an appointment.
What can I use AccuRx for?
AccuRx is a new service we are offering to creating accessing medical help or advise conveninet and responsive to the needs of our patients. AccuRx can be either administrative or medical (clinical) in need.
AccuRx can help you to manage your condition or symptoms by providing you with the best self-help information available, access to local services, or a convenient way to get help and advice from the practice. AccuRx allows you to tell your practice what you need help or treatment for, so that they can advise you on the best next steps, all at your convenience.
AccuRx should not be used for emergencies. You will be advised that your AccuRx will not be sent to the practice, and that you should seek advice from the relevant urgent care service (e.g. A&E, Urgent Care Centre or NHS 111 helpline).
Contact us online
If possible please try to telephone reception before 10 am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
We are very lucky to have three excellent Advanced Nurse Practitioners with the ability to prescribe independently as part of our Clinical team. If you ring for an emergency appointment your appointment will be either scheduled with the Nurse Practitioner or a GP depending on the nature of the problem.
If you need an appointment with the Nurse the staff at reception will ask you what the appointment is for. This is to ensure that we book you in with correct member of the nursing team. Appointments with the Practice Nurses and Healthcare support workers are to be made in advance as we don't operate an 'on the day' policy except for emergency dressings of wounds.
Appointments are now being offered in our local area outside of GP working hours.These appointments are for our PCN (Apsley Surgery, Furlong Medical Centre, Tunstall Primary Care, Cobrdige Health Centre and Lucie Wedgewood)
The appointments are available as follows:
Monday 5pm to 8pm - Location - Tunstall Primary Care Centre
Tuesday 5pm to 8pm - Location - Tunstall Primary Care Centre
Wednesday 5pm to 8pm - Location - Furlong Medical Centre
Thursday 5pm to 8pm - Location - Cobridge Centre
Friday 5pm to 8pm - Location - Cobridge Centre
Saturday 9am to 4.30 - Furlong Medical Centre
Sundays 10am to 11am - REMOTE / Telephone only
Please ring the surgery as normal on 03007900160 and give a brief description of what you require an appointment for and the admin team will book you in accordingly
The PCN extended hours scheme employs GPs, Pharmacists, Practice Nurses and Healthcare Assistants seeing patients face to face. For further information please contact reception
If you book an appointment and don't intend to keep it please contact the surgery to let us know. This way another patient could make use of that appointment.
Do not turn up late for appointments. Patients that turn up late for appointments will normally be asked to re-book. Doctors and Nurses are very busy and if patients turn up late then they run late for the whole surgery which is not fair to all of the other patients who arrived on time for their appointments. The reception staff will often ask the clinician first to see if they are prepared to see you. If they are then please be prepared to wait until all of the patients who turned up on time are seen.
Keep us updated with mobile telephone numbers and email addresses to ensure that if we want to contact you for whatever reason, then we are able to get hold of you.
We are not a walk in centre. If you want an appointment on the same day you must contact the surgery at 8 am to book an on the day emergency appointment. If you walk in you will be advised to sit and wait until a clinician is free to see you.
Pleas see the poster below for advise on how to manage your infection and how long these types of infection usually take to clear.
Self care leaflet